E-Statements Frequently Asked Questions
For a PDF version of this page,
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An E-Statement is an electronic version of the
paper statement or notice you currently receive.
E-Statements are delivered by e-mail.
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View the ‘How to Sign Up’ section of our
E-Statements User Guide.
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E-Statements eliminate the need to mail a paper
statement. Once you’ve enrolled for E-Statements, you will
receive your next statement by U.S. mail AND by e-mail.
From then on, you will only receive your statements and notices
by e-mail. If, after you are enrolled in the E-Statements
program and without withdrawing your consent to electronic
delivery of E-Statement documents, you would like to obtain a
paper copy of a statement or notice you can contact Central
National Bank. The Bank’s normal research fees will apply
to the generation of paper copies of statements and notices.
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Yes. Statements and notices are delivered as a
“shell” PDF document without any of your confidential data. Once
you log into E-Statements, your ID and password are
authenticated and the statement data is sent to you via secure
128-bit SSL encryption. Along with your current
Central Online Banking ID and Password, E-Statements uses a
security phrase. This phrase is specified by you and is
shown on all E-Statement correspondence. This helps you
know that the e-mail originated from Central National Bank and
helps guard you against phishing attempts.
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No, signing up for E-Statements is FREE!
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The
bank will send you an e-mail each statement cycle. The
e-mail will inform you that “Your Statement is Attached”.
Open the e-mail attachment, make sure your security phrase
appears on the login form, then log in using your Online Banking
user ID and password. NOTE: and you will see the login
screen below. Use your Online Banking ID and password and
click the “Login” button to access your statement.
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Once
you have opened your E-Statement, you can save it by selecting
the “Save a Copy” button located in the toolbar of the Adobe
Acrobat Reader software or by going to File - Save. You
will need to select a location and provide a name for the file.
We recommend including a date in the file name to help you
remember which statement the file contains (i.e.
CheckingJan2006).
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Once
you have opened your E-Statement, you can print it by selecting
the “Print” option under the “File” menu, or by selecting the
“Print” button on the Adobe Acrobat Reader toolbar.
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Login to Central National Bank Online Banking as normal.
Select “E-Statements”. Select the “Statements and Notices”
option from the E-Statements menu. Select the account to
view from the pull down menu next to the “View Statement/Notices
For” filed. The system will display a list of documents
available for the selected account. Click the “View” link
next to the document you would like to view.
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The
previous 12 months of statements and previous 30 days of notices
will be available to you to print or view anytime.
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While only one Online Banking ID per account can receive or view
the online documents for security purposes, the Online Banking
customer that has subscribed to the account can specify that
other users receive the documents via e-mail by setting up the
additional users though the “Additional Recipients” function
within the E-statements application. Read the ‘Adding
Additional Recipients’ section of the
E-Statements User Guide
for instructions on how to do this.
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If
you already receive check images in your statement, then you can
view them in your E-Statement as well. When logging in to
view your E-Statement, make sure you check “Include check images
with my document if they are available”.
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Yes.
Login to Central National Bank Online Banking as normal.
Select “E-Statements”. Select the “Recon” option and the
step-by-step wizard will help you reconcile your monthly account
balance.
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You
will need Adobe Acrobat Reader version 6.0 or higher. If
you do not have this software, you may download it free from
Adobe by visiting
www.adobe.com. You should also use an internet browser that
includes 128-bit encryption. Any of the latest browsers
support this.
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Please contact the Central National Bank Online Services
Department at 1-888-262-5456 or
info@centralnational.com for help.
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Make sure the
e-mail address set up on your account is correct by logging
into Online Banking, clicking on E-Statements, then clicking
on Email.
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If you have a spam
filter, check to see if it may have been caught in it.
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If you followed the
above steps and still have not received a confirmation e-mail,
please contact the Central National Bank Online Services
Department at 1-888-262-5456 or
info@centralnational.com for help.
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This option allows you to view past documents
in a .txt (text), .pdf, or .html format. The
“Statements and Notices” screen that is displayed when this
option is selected will accommodate up to 50 documents at
one time. It also has paging navigation available in
case you have more than 50 documents.
This option allows you to
maintain your E-Statement settings.
You can add or remove accounts and documents
using this option. Your accounts will
be displayed as a list in a parameterized,
masked format so you can easily identify the
different account types.
This option allows you to designate
additional recipients for your statements and notices.
You may specify anyone you would like to be an additional
recipient.
This option allows you to view E-Statement
enrollment confirmation disclosures for acceptance and
consent.
This option allows you to view or change the
e-mail address where all of your documents are being sent.
You can also view or update the security phrase for
documents e-mailed to customers.
This option provides you with an online tool
to reconcile your checkbook to your E-Statement.
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