FAQ

Text Banking

How many free text message requests do I get per month?

Each month, you can make up to 30 text message requests per month.  After this, your account will be charged $0.05 for each request over 30 during that month.

What are the restrictions on the type of mobile devices that can be used to access accounts?

Our Text Banking product works with any phone with text messaging capabilities.

What functions can I perform from my mobile device?

You can:

  • View Account Balances
  • View Transaction History (4 most recent transactions)
  • View Help Menu showing available commands
What if I no longer want to be a mobile user?

Log in to Central Online Banking.  Then, select Options > Mobile Banking > Text Banking Settings.  Deselect "Enable text access for your mobile device" and clickSubmit.

What happens if I lose my mobile device?

Since your account data is not stored on your mobile device, your information cannot be stolen. When you find or replace your device, simply edit your Mobile Settings and make any changes to the Wireless Provider and/or Phone Number.  If your device is lost or stolen and you are concerned someone may be able to view your balances through Text Banking, we recommend you deactivate Text Banking until your phone has been found or replaced.

What do I need to do if I get a new phone?

If you get a new phone, but are using the same phone number and provider, no changes on your part are necessary. If you switch phone numbers, log in to Central Online Banking account via the Internet and update your information on the Options > Mobile Banking > Text Banking Settings page. Text Banking will not work if your phone number is incorrect.

How much transaction history will I be shown?

Due to character limitations, only the most recent four transaction dates and amounts are shown.

What happens if I stop using Text Banking?

If you fail to use Text Banking for a period of 6 months, your account will be deactivated and you will be required to re-enroll the next time you need to use Text Banking.